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Right of withdrawal and return

The customer has the right, without giving any reason, to cancel the contract within fourteen (14) days from the day on which the customer has taken possession of the ordered goods from the shipping service provider or has picked them up in the store.


The right of withdrawal must be exercised by means of an explicit and clear declaration sent by e-mail (info@watchcollector.ch) or by post to the Company's address (Lohri AG, Neugasse 9, 6300 Zug).


To comply with the cancellation period, it is sufficient if the withdrawal notification is sent before the expiry of the cancellation period.


In case of withdrawal of the contract, the customer is obliged to return the ordered products to the Company within the revocation period (i.e., within fourteen (14) days from the day the customer took possession of the ordered goods from the shipping service provider or picked them up in the store). The return can be made as follows: 1) the customer can return the product in person at the Company's store or 2) postal return. In case of postal return, the customer must log in to his customer profile and request the return. The Company will then send the customer a return label by e-mail, which the customer must use for the return. To comply with the return period, in the case of postal return, the time of dispatch of the goods is decisive, in the case of personal handover at the Company's store, the time of handover is decisive.


The Products shall be returned new and unused. Products must be returned in the original packaging with all protective materials, tags and labels attached to the Products, and with any additional accessories or replacement materials provided.


Excluded from the right of withdrawal/return are products that have been individually manufactured or customized for customers (for example, but not exclusively: individual engravings or modifications of the goods) as well as products that have been acquired by means of Watch Trade-In (cf. clause 8).


In the case of a return of a watch that was acquired with the 0% financing option, a cancellation and processing fee will be charged as set in the contract with Valora Schweiz AG, trading under its bob pay brand.


If the products are not returned in accordance with these specifications, the Company shall be entitled to offset the corresponding material value of the non-returned products against the refund to be paid to the customer. An offset may also be made if the products are damaged during return transport due to the fault of the customer. The customer is liable for the returned products for the full value of the goods, transport insurance is therefore recommended and the customer is responsible for this. The customer is also responsible for loss, damage, shipment to an incorrect address or for delays in delivery during the return shipment.


Return shipping and, if applicable, transportation insurance costs will be borne by the Company unless otherwise noted, provided that the customer uses the return label provided by the Company for the return shipment.


The purchase price will be refunded to the customer after the product has been received by the Company and has undergone quality control. The Company will decide, at its own discretion, whether the product is in proper condition or whether a loss in value has occurred and should be deducted from the refund accordingly. The refund will be made through the same payment method that the customer used when placing the order, unless otherwise expressly agreed with the customer. The refund is the only service provided by the Company upon return.